Email Task Overview: Send Pre-Written Emails

Email Tasks let you send pre-written ("canned") emails to any party on a transaction. Each one is both an email and a to-do: you send the email with the Preview & Send button, then mark the task complete when you're satisfied it's done.

How email tasks are formatted

Every email task is pre-built with SmartTags:

• The transaction name appended to the subject — e.g., "Time to Transfer Utilities - 456 Main St." Nekst adds the address automatically.
• A greeting you set with a SmartTag like #recipients.to.firstName. Multiple recipients format as "Mike & John & Jimmy."
• A signature via #signature.sender, so the correct signature is used based on who sends it.

Review and send

You can edit any email before it goes out. Click Preview & Send to see the full message — subject, sender, recipients, and body with real values filled in — then send.

Send from your own email address

Configure your email so messages come from your address instead of "noreply@nekst.com." This removes Nekst branding, improves inbox deliverability, and routes every reply back to your inbox.

Email statuses

• Unsent — a blue email icon to the left of the task.

• Sent — the icon turns green and the button turns yellow and says "Re-Send".

• Read — for a single recipient, you're notified once the email is opened. (Not available with multiple recipients, since Nekst can't tell who opened it.)

Ways to use email tasks

• Tell a buyer to order a home inspection
• Request an update from the lender or title company
• Request HOA documents from the listing agent
• Remind a seller to transfer utilities
• Nudge the co-op agent for contract documents

Updated on: 06/11/2026