> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nekst.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ

# Frequently Asked Questions

Quick answers to the questions we hear most. If you don't see yours here, send us a chat message — the blue bubble in the bottom corner of your screen — and a real person will get back to you.


### Can my assistant or team use Nekst?
Yes! Our **Solo Lite** and **Solo Pro** plans are single-user accounts, where tasks can only be assigned to the registered account owner. To bring assistants, transaction coordinators, or other agents into your account — each with their own login and task list — upgrade to the **Team Pro** plan. Here's how to [upgrade your account](https://help.nekst.com/en-us/article/upgrade-upgrading-your-account-1uxom4y/), and here's how [adding team members works](https://help.nekst.com/en-us/article/team-pro-adding-team-members-and-administrators-team-pro-users-only-15fpyg3/) once you do.


### Can I use Nekst on my phone?
Yes! We have a native mobile app for both iPhone and Android — complete tasks with a swipe, send your pre-written emails and texts, and check transaction details from anywhere. Log in with your existing Nekst credentials. See [The Nekst Mobile App](https://help.nekst.com/en-us/article/the-nekst-mobile-app-18jguw9/) for everything it can do, plus download links.


### Can I message my team and clients inside Nekst?
Yes. The **Communication Hub** puts conversations on the transaction itself, so the group text you used to run for each deal now lives alongside its tasks and documents. Your team members and any clients you've invited to the Nekst Client app can be in a conversation, and everyone sees the same thread from the web app, the Nekst mobile app, or the Client app. It's available on every plan. See [Communication Hub](https://help.nekst.com/en-us/article/communication-hub-message-your-team-and-clients-on-every-transaction-1u0hjb3/) for how it works.


### If I check off an email task, does the email send automatically?
No — and this is by design. Marking an email task as complete simply checks it off your list; nothing is sent. To actually send the email, open the task, review the message, and click **Send**. This separation means you can safely clean up old tasks and transactions without worrying about accidentally emailing a client.


### Do emails send from my email address?
Emails sent through Nekst come from **noreply@nekst.com** with your name displayed as the sender — and when your client hits reply, the response goes straight to your personal inbox, so the conversation continues in your email like normal.


### Is Nekst a CRM?
No — and that's intentional. Nekst is a transaction management system, built for the work that happens *after* the contract: tasks, deadlines, communication, and keeping every party informed. Your CRM handles leads and long-term nurturing; Nekst handles active deals. The two work best side by side — and you can connect them through our [Zapier](https://help.nekst.com/en-us/article/zapier-integration-setup-190pki/) or [Followup Boss](https://help.nekst.com/en-us/article/followup-boss-integration-pznqnt/) integrations.


### I forgot my password — how do I reset it?
Go to the [login page](https://app.nekst.com) and click **Forgot Password**, enter your email address, and we'll send you a reset link.


### How much does Nekst cost?
You can see current pricing for every Nekst plan at [nekst.com/pricing](https://www.nekst.com/pricing).


### Is there a demo?
Yes! You can request a personal demo at [nekst.com/demo-request](https://www.nekst.com/demo-request) and we'll walk you through the platform. Prefer to explore on your own first? Our [7 Steps to Get Up and Running in 30 Minutes](https://help.nekst.com/en-us/article/7-steps-to-get-up-and-running-in-30-minutes-1a0qj2g/) guide will take you from blank account to working transaction.


### Can Nekst integrate with my other technology?
Yes. Nekst currently offers:

* A [Zapier integration](https://help.nekst.com/en-us/article/zapier-integration-setup-190pki/) — connect Nekst to thousands of other platforms
* A direct [Followup Boss integration](https://help.nekst.com/en-us/article/followup-boss-integration-pznqnt/)
* [Webhooks](https://help.nekst.com/en-us/article/webhooks-vhz6az/) for custom connections


### Does the calendar sync with my phone or Google Calendar?
Yes — your Nekst calendar can be subscribed to from Google Calendar, Apple Calendar, or any program that supports iCal feeds, so your tasks and key dates appear right alongside your other appointments. Follow the steps in [Syncing your Nekst Calendar](https://help.nekst.com/en-us/article/syncing-your-nekst-calendar-with-google-calendar-or-other-ical-supported-programs-15c817o/). There's also a two-way [Google Calendar integration for Appointment tasks](https://help.nekst.com/en-us/article/google-calendar-integration-for-appointment-tasks-2npxeh/).


### I uploaded a contract and nothing was extracted — what happened?
Nekst AI works best with a clear, digital PDF of the purchase contract. If your upload was a photo or a low-quality scan, the document may have been too hard to read. Try uploading a cleaner copy — and if it still doesn't extract, send us a chat message so we can take a look. (You can always enter the details manually in the meantime.) For a walkthrough of how contract processing works, see [Create Your First Transaction from a Contract](https://help.nekst.com/en-us/article/see-it-work-create-your-first-transaction-from-a-contract-18q84ti/).


### I logged in and don't see my tasks. Where are they?
There are four common reasons a task list looks empty — a workflow that was never added, tasks without due dates, a leftover filter, or team assignment settings. [Where Are My Tasks?](LINK-AFTER-CREATE-TASKS) walks through each one with the fix.


### How do I change the email address on my account?
Send us a chat message with the new email address you'd like to use, and our team will update it for you. Details here: [How to Update the Email Address on Your Account](LINK-AFTER-CREATE-EMAIL).