> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nekst.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Emailing Documents into a Transaction

# Email Documents Directly into a Transaction

You can email documents (PDF or Word) straight into a Nekst transaction — no more downloading then uploading each file by hand. This works great with e-signature platforms like **SkySlope, Dotloop, and DocuSign**.

## How it works

Every transaction in Nekst has a **unique email address**. Email a supported file to that address and Nekst automatically adds the document to the right transaction.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/3/f/f43f5e89d91dd000/screenshot-2025-10-30-at-92024_h0i9tc.png =500x230)

## Finding the transaction email address

1. Open the transaction.
2. Click **Open…** and select **Documents**.
3. Under the Transaction Name, copy the unique email address (use the **Copy Upload Email** button or the file icon).
4. Use that address when sending or forwarding files.

Example format: `peHFCpzr.8s4porF5@documents.nekst.com`

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/3/f/f43f5e89d91dd000/screenshot-2025-10-30-at-93555_kbau7j.png =500x566)

## Supported file types

* PDF (.pdf)
* Microsoft Word (.doc / .docx)
* OpenDocument Text (.odt)
* Rich Text Format (.rtf)

| Unsupported file types (images, ZIPs, spreadsheets, etc.) are ignored.

## What happens when you send an email

| **Scenario** | **Result** |
| ---- |
| **One attachment** | File is uploaded and labeled based on the email subject (if it matches an existing label). |
| **Multiple attachments** | All supported files are uploaded with no labels. |
| **Unsupported files only** | You receive a bounce-back: "No attachments found." |
| **File too large (>25 MB)** | Large files are skipped; smaller files in the same email are still processed. |
| **Invalid transaction email** | The message bounces with "Team not found" or "Project not found." |

## Tips for success

* Keep each file under **25 MB**.
* Use a **simple subject line** if you want to apply a label to a single document.
* You can send files **from any email address**, including automated systems like Dotloop or SkySlope.
* Uploaded documents typically appear within **30–60 seconds**.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/3/f/f43f5e89d91dd000/screenshot-2025-10-30-at-93655_i96xs7.png =700x80)

## Example use cases

* Forward signed contract documents from Dotloop directly into Nekst.
* Have inspection reports sent from your client straight into the transaction.
* Add the transaction email as a **CC** on every DocuSign envelope so signed documents auto-load.

## Notifications

When a document is received, Nekst creates an in-app notification confirming the upload.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/3/f/f43f5e89d91dd000/screenshot-2025-10-30-at-93826_1o58jrx.png =300x195)

## Troubleshooting

If a document doesn't appear in Nekst:

1. Confirm the **transaction email address** is correct.
2. Verify the **file type** (PDF or Word).
3. Check the **file size** (under 25 MB).
4. Look for a **bounce-back message** that explains what went wrong.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/4/3/f/f43f5e89d91dd000/screenshot-2025-10-30-at-94458_n0k743.png =700x324)